Email the company.
Last weekend my sisters were in town which meant that our dishes for two, suddenly doubled to dishes for four.
They were good company and helped rinse the dishes and put them in the dishwasher. That is where the trouble started.
Our two Calphalon sauce pans somehow got forcefully nested in the dishwasher and when we took them out, we could not get them apart.
- Trying to pull them apart using the handles
- Banging on a handle to jar them apart
- Leaving them for my husband
- Greater brute force on pulling them apart
- Greater brute force on jarring them apart by using a hammer on the handle
- Putting them back in the dishwasher and taking them out when both were hot
My sister recommended that we email the company which I did. After I describe our attempts at separation I finished the comment “We are neither stupid or kidding.”
I got an immediate auto-reply from the company saying that would get back to us in a few days but email was currently backed up.
After a few days of no reply from the company, we started looking for replacements pots, but Walmart was out of Calphalon saucepans and only had Calphalon frying pans.
We got home and got a very helpful email reply from the Company,
Thank you for taking the time to contact Calphalon. We apologize if there has been a delay in our reply since we have experienced a backlog of emails. We are working diligently to respond as quickly as possible.
We’re sorry about what happened to your pots. Hope this advise will help.
- Fill your sink with hot water. Place the stopper in the bottom of the sink.
- Set the stuck pans in the sink, just covering the bottom pan with the hot water.
- Place a handful of ice cubes in the upper pot. Wait five to 10 minutes.
- Twist the pots in opposite directions. For instance, you could choose to twist the bottom pot counterclockwise while twisting the top pot clockwise, or vice versa.
To help us make Calphalon the best it can be, we would like to ask for your feedback. A brief survey may be sent on your email to rate the service you were provided. Please take a moment and let us know how we are doing.
We wish all the best for you and stay safe. Please feel free to contact us if you have any other questions or concerns.
My husband tried that but could not get enough contrast between hot water in the bottom pan and ice cubes in the upper pan. He decided to very carefully heat the bottom pan on the stove, being careful not to get the burner too hot. SUCCESS! The pots are now separated
I sent the company an email back telling them their advice was perfect and thanks for getting back to me.