Longtime readers know that I sometimes include posts about incidents or shipmates from the USS Midway where I have served as a volunteer for almost 8 years. There are several good reasons to be a volunteer anywhere that meets your wants/needs.
Opportunity to meet/socialize with like-minded people. (Human interaction is good for us mentally, physically, and emotionally.)
Opportunity to retain/learn new skills. (Keeps the mind and body in better working order.)
Opportunity to give back (if that is important to you).
Adds variety and challenge to you day (whether you volunteer remotely or go onsite).
If you are in the right volunteer situation, it can be fun, rewarding, challenging, learning opportunity, all of the above.
The Log recently interviewed some Midway volunteers including some of my friends in the library.
by CDR Phil Eakins, USN (ret)–This is a USS Midway (CV-41) Library project.
The Proceedings Project is an effort started in late 2011 to summarize the Main Article and ancillary item types appearing in the U.S. Naval Institute’s Proceedings magazine, a professional journal of the sea services which has been published at varying intervals, now monthly, since 1874. In the six-month period ending 31 December 2021, the team finished summarizing the final 29 of some 13,000 main articles remaining on 30 June 2021, thus completing Phase I of the Project. They have now moved into Phase II, summarizing Comment and Discussion (C&D) items. C&D items remark on previously appearing (Referenced) items in the magazine or express opinions relate information not directly connected to a previously appearing item (Standalone). In addition, some team members are cataloging C&D items not yet cataloged and other item types, such a Professional Notes, in advance of summarizing them in later phases of the project.
14 team members contributed during the second half of 2021: Barry Austin, Alan Blake, Don Campbell, Jim Cejka, Phil Eakin, David Gauss, Bruce Goodwin, Les Hane, Norman Kumabe, Martha Lepore, Joe Rangus, Marty Vehanen, David Wallace, and Ed Wong. Barry, Don, and Jim reside out of state most or all of the year.
Items completed in the second half of 2021 are listed below in typical order of most-to-least difficulty/time required for completion of a single item.
There are still thousands of items to be cataloged and summarized and years of awe-inspiring work ahead.
The database is not yet online and there are no plans to place it online in the near future, although we do use the database to gather material for the occasional researcher or research project. The most recent request satisfied was for material on the Composite Warfare Commander (CWC) concept, which I believe is to be used in the Midway docent continuing education series.
Close contact with the Naval Institute (USNI) has dissipated, especially through the pandemic, and I hope to revitalize that in the near future. If the scheduled, in-person WEST Conference goes ahead in San Diego next month, I will try to set up a visit with one of the USNI reps there. USNI is a co-sponsor of that multi-day event at the Convention Center.
He realized that many of the children, living on isolated farmsteads that were several miles along narrow dirt paths from the nearest school, couldn’t practice reading at home because they didn’t have access to books. A teacher with limited resources himself, he decided to do the only thing he could: bring his own books to them.
To find out how in Colombia Luis Soriano turned his dream, two donkeys, and a lot of books into Biblioburro, click here.
A series of short videos of libraries and librarians by Viking, with a new video each day this week. Libraries include Amorback Abbey, Windsor Castle Royal Libary, and theRoyal Horticultural Society’s Lindley Library.
The 16th Annual Friends of the Libraries Week is October 17–23, 2021. This kicks off another year to show appreciation and recognition to the Friends. Their daily volunteer work helps fund our libraries, keeping them alive and their doors open to readers.
The very first Friends of the Libraries group was formed in 1922 on a grassroots level. In 1929 the American Library Association (ALA) stepped up to help and formed the ALA Friends of the Libraries Committee. In 1980, the Friends had grown to be an affiliated organization of the ALA. There are now over 2,000 Friends and over 6,000 members across the nation—so much to celebrate. This post will cover why Friends of the Libraries are important, what it means to you, and how you can be a friend too!
Importance of Friends
Over the years, Friends have proven to be an invaluable resource for our public libraries. Without them, they would not have nearly as many services available to fill our homes and hearts with limitless knowledge, stories, and a sense of community. The Friends groups are largely responsible for spreading the awareness of all the benefits our libraries provide and how others can help those libraries to further flourish and thrive in their well-earned success. They also aid our communities when it is needed most by providing hours of community service and funds that go into hosting numerous events to raise funds, awareness, and to bring books to those that need them most.
The Friends groups have aided library-run programs by bridging monetary gaps when libraries could not accumulate the necessary funding on their own and bringing awareness to the many benefits they have to offer. Friends help libraries expand their services and go beyond the needs of their organizations and the members of their communities. They also work closely with companies, like ThriftBooks, to rehome many valuable sources of literature into the hands of those who can benefit from them the most. They are also responsible for the many events hosted throughout the year that bring value and awareness to the literary community. These events include book fairs, fundraisers, volunteer recruitment, and so much more.
At the annual Midway Volunteer dinner, each of the Midway’s departments nominates a volunteer to be considered for Volunteer of the Year. Usually the Award goes to one of the more prominent sections like the Docents, Engineering, Safety, or Ship Restoration. This year, it went to Bonnie Brown who volunteers in the Library, part of the Curatorial Division.
It is the first time that someone from Curatorial has won the award.
When Bonnie’s picture was flashed up on the screen as each of the awardees was introduced in turn, the description was a dry recital of library factoids–so many books, magazines, newspapers, etc. It did not include the breadth of services that the library provides to crew members (staff and volunteers alike), guests (whether they are former crew members or friends/family of former crew members), researchers, and other libraries including the Smithsonian.
In her acceptance speech, Bonnie shared what we do:
I accept this honoron behalf of our entire library team of 65 volunteers.
For our Bookstore team who keep our store open every day the ship is open.
For our Magazine indexers and summarizers who read and index USS Midway related articles
For our Crew List researchers who go through muster rolls, newsletters, and deck logs to find our former crew members which now number almost 100,000
For our Facebook manager, Don, who has posted everyday for almost 6 years
For our publishing team of writers, proofers, and artists that have published 4 books and are working on a 5th
For our Deck Log transcribers who stare at computer screens for hours to type out our Midway history
For our scanning and PDF expert, Hal
For our researchers and catalogers who find and document our history
For our long distance researchers, Pat, Kyle and Troy, who log in from Virginia, Minnesota, and Santa Barbara to upload and catalog materials
For our Zoom coordinator, Liza, who began in March last year to coordinate and kept us all connected over the shutdowns
And especially for our 30 volunteers who continued to work at home when the ship was closed
For the Proceedings team who have summarized every Naval Institute Proceedings article back to 1874
And, for Joan Ring who had a passion for the library and who sadly passed away in 2019 after volunteering over 13,000 hours
For the Library Co-Lead Phil Eakin who loves research and is really good at making that research accessible to others,
and last but not least to our leader, Dave Hanson, who guides us and allows us the freedom to pursue our goals
Thanks, too, to my husband, Roger, who supports my volunteering and supports all things Midway
I am standing here because of these fantastic people who have created a library that has journalists and other museums, including the Smithsonian, contacting us for information.
I would like to ask all the Library volunteers to please stand to be recognized for their contribution to this wonderful ship and wonderful museum.
The Coalition announces the Banned Books Week theme in conjunction with National Library Week and the release of the American Library Association’s Top 10 Most Challenged Books list. This year’s list includes titles that address racism and racial justice, as well as those that shared the stories of Black, Indigenous, or people of color. As with previous years, LGBTQ+ content also dominated the list:
George by Alex Gino. Challenged, banned, and restricted for LGBTQIA+ content, conflicting with a religious viewpoint, and not reflecting “the values of our community.”
Stamped: Racism, Antiracism, and You by Ibram X. Kendi and Jason Reynolds. Banned and challenged because of the author’s public statements and because of claims that the book contains “selective storytelling incidents” and does not encompass racism against all people.
All American Boys by Jason Reynolds and Brendan Kiely. Banned and challenged for profanity, drug use, and alcoholism and because it was thought to promote antipolice views, contain divisive topics, and be “too much of a sensitive matter right now.”
Speak by Laurie Halse Anderson. Banned, challenged, and restricted because it was thought to contain a political viewpoint, it was claimed to be biased against male students, and it included rape and profanity.
The Absolutely True Diary of a Part-Time Indian by Sherman Alexie. Banned and challenged for profanity, sexual references, and allegations of sexual misconduct on the part of the author.
Something Happened in Our Town: A Child’s Story about Racial Injustice by Marianne Celano, Marietta Collins, and Ann Hazzard, illustrated by Jennifer Zivoin. Challenged for “divisive language” and because it was thought to promote antipolice views.
To Kill a Mockingbird by Harper Lee. Banned and challenged for racial slurs and their negative effect on students, featuring a “white savior” character, and its perception of the Black experience.
Of Mice and Men by John Steinbeck. Banned and challenged for racial slurs and racist stereotypes and their negative effect on students.
The Bluest Eye by Toni Morrison. Banned and challenged because it was considered sexually explicit and depicts child sexual abuse.
The Hate U Give by Angie Thomas. Challenged for profanity, and because it was thought to promote an antipolice message.
This is a written interview with my friend and National Defense University Library co-worker, Lily McGovern. In September 2001, Lily was a reference librarian at the Pentagon Library (PL) . The Library was in the section of the Pentagon hit by the plane, but because it mostly in the inner most or A ring, the plane did not penetrate that far into the building.
During the terrorist attacks of September 11, 2001—60 years to the day after construction began on the Pentagon—a hijacked plane struck the building, killing 189 people and damaging roughly one-third of the building.
Where were you when the plane hit and what were you doing?
I was at my desk in the Pentagon Library (PL). I had been on vacation and it was my first day back at work. Someone heard about events in New York so we were watching the planes hit the World Trade Center on the TV in the PL. It was upsetting to watch the tragedy in NY, especially the second plane hitting the World Trade Center and the collapse of the Twin Towers, so I decided to get back to work at my desk.
I should add for anyone who is not familiar with the layout of the Pentagon that the PL was previously in space that straddled wedges 1 and 2 of the Pentagon renovation project. The temporary wall erected between wedge 1 and wedge 2 was actually in the library area. There was a lot of planning and physical work to rearrange the PL and squeeze into a much smaller space. Since the temporary wall between the renovation wedges cut off the A ring at the PL, the library gained some space from what had been the A ring corridor. The front door was now in the A ring. For over a year we could hear the sounds of wedge 1 being stripped to the bare concrete, construction equipment backing up, jackhammers, saws, drills and all that.
When I heard the big boom, I immediately thought that someone had dropped a big heavy something in wedge 1. They were moving offices into the renovated area and we knew that shelving was being installed in the part of wedge 1 where the PL would be.
Note: From the Pentagon Renovation Program, Wikipedia:
Wedge 1 was the first above-ground section of the Pentagon to undergo renovation. Demolition of the existing structure and hazardous material abatement began in 1998, and the first move-in of tenants occurred in February 2001. The last tenants moved in on February 6, 2003.
The renovation of Wedge 1 involved the renovation of one million square feet of space. This involved the removal of 83 million pounds of debris (70% of this was able to be recycled), and 28 million pounds of hazardous material. The renovation also saw the installation of eight new passenger elevators, new blast-resistant windows, escalators traversing all five floors, skylights, a new HVAC system, a new communications infrastructure, and a new open-plan office layout.
2. How as the word spread on what to do? What did you do?
One of my coworkers saw the heavy glass doors of the PL swing open as we heard the big boom. He yelled that it was a bomb and to get away from the windows which lined that side of the library. I recall being told to evacuate the PL and that people who exited using our fire evacuation route came back saying there was smoke that direction. I was checking with the other librarians to see that we got everyone to leave and when we were sure, I left. I don’t recall whether the fire alarms went off. Funny how many details I have forgotten over the years. You might think I’d remember it so clearly but not thinking or talking about my experience for years has faded my memory.
3. Were you allowed to get your personal items, such as a purse or take anything with you when you exited the library?
Luckily since I was at my desk. I shut down my computer and grabbed my purse, pretty much as a reflex action. During fire drills, it might take a while to get back into the building and I seem to always need a tissue. My friends who left with only their Pentagon badges, which we had to wear at all times, were not allowed back into the PL to retrieve their purses and belongings for several months. They had to cancel credit cards, replace driver’s licenses, and any important items. They also didn’t have money or their Metro passes unless they kept them with their badge..
4. How did you exit the Library and where did you go?
Since our usual exit route had smoke, we exited into the A ring through the PL’s main door and over to the exit to north parking. Going through the Pentagon there was no sign of smoke and the only unusual thing was people moving fast towards the exit or in the direction of where the smoke was seen by my coworkers. I felt no great danger as I exited the building.
I carpooled with Ann Parham who was the Army Librarian and worked in an office in the renovated and reopened part of Wedge 1. We were parked in north parking so I went to her car. Once I was outside the building, security guards were telling people to move away from the building and smoke was visible around the side of the building that faces Henderson Hall and Arlington Cemetery. People were saying that a plane had hit the building. It was a very sunny and warm day for September. Very soon the guards were telling us that we had to move farther away from the parking lot because there was another airplane that could be headed for us. I scribbled a note to Ann that I was out of the building and OK, placed it under the windshield wiper and started walking away with some of my coworkers.
5. How did they account for everyone and were there any library staff who could not be accounted for?
There was no opportunity to account for everyone once we evacuated. It was standard procedure to insure no one was left behind during a fire drill and that was done before the PL Director Katherine Earnest and the last librarians left. Once outside we were told to move farther from the building and parking lot so couldn’t meet at our assigned spot. Ms. Earnest and division supervisors called employees at home to account for everyone. I know it must have taken quite a while and I’m not sure when Ms. Earnest arrived home. Cell phones were not working by the time we were out of the building and moving. The call volume had crashed the system. I’m not sure when cell service was restored since I didn’t own a cell phone at the time. By the next day I heard that everyone was accounted for and all were unscathed.
6. How and when did you get home?
We had walked some distance from the parking lot and came to a road. A woman pulled her car to the side of the road and yelled out that she was headed to Alexandria and could give a ride to anyone who needed one. I told my friends to jump in and we could go to my house. I am eternally grateful to this woman and regret that even though she told us her name, none of us could remember it later. She was a real good Samaritan to the 4 of us.
She asked where in Alexandria we wanted to go. Since one of my friends lived in Maryland and rode the Metro to work, I asked her to drop us at the King Street Metro. My house is within walking distance so the rest of us could go there and use our land line to call their families.
As we traveled towards Alexandria listening to the car radio, we were hearing all the confusing and sometimes inaccurate reports. Traffic was getting heavy, and our angel was getting worried about getting home to her family. She asked if we would mind if she dropped us off in Old Town rather than at the Metro. I knew that she had saved us a lot of walking on a hot day and that we could easily walk from there. We thanked her profusely as she dropped us off. I only wish I could have thanked her more.
We were all hot, thirsty, and eager to contact our families. We found a little shop where we could buy cold drinks and use a pay phone. I was able to call my husband at home to tell him that I’m OK and will be arriving with friends. We walked to the Metro and checked that it was running through to Maryland. I gave Shirley money for the ride home and my home phone number in case the Metro stranded her in Virginia and wished her luck. The rest of us continued on foot to my house.
7. How did you feel during and after the evacuation?
I didn’t feel in immediate danger of losing my life at any point. I did feel shocked at what I saw happening in New York and that a plane crashed into my workplace. I was relieved that there had been no smoke in the PL even though there was a fire not that far away in the building. I knew from previous events that there could be a fire in a part of the Pentagon that I was not even aware of till the next day or more. The building was built during wartime to withstand bombing and to limit damage. That and its sheer size made me more confident that we could walk out safely.
I was more concerned after I knew that it was a plane that struck the building and when we were told there was an unaccounted-for plane that might be headed for us. It was a totally unplanned for type of evacuation so everyone was on their own when we were ordered to get away. As we were walking, I was thinking how I’d get home if I wasn’t able to go back and find Ann. Pentagon Metro was out of the question, Pentagon City would have meant going back through the south parking lot to cross under 395, and I wasn’t sure if Metro from Arlington Cemetery would have taken me past the Pentagon to get to Alexandria. I didn’t know the bus routes on streets near the Pentagon. I had used an express bus from Fairlington to the Pentagon on occasion but figured I’d have to change buses in order to get from Arlington to Alexandria. Everything was happening fast. News was sketchy and hard to come by as I walked so evaluating options was very difficult. I really didn’t have time to feel scared because I was trying to figure out what to do. When the wonderful lady offered us a ride, it beat all the options I had in mind. I was very relieved to know I could get to Alexandria and confident that I’d be able to walk from there. I wasn’t sure what forms of public transportation were working or how well but I can walk 10 miles .
8. What did you do the next day or the next week?
I was told to stay home until notified where to report to work by my supervisor. On the 12th I talked with family and friends who called to see if I was OK, checked in with coworkers to see how they got home, and called a friend who worked across the street from the World Trade Center in NYC. I don’t recall how long it was till we were told to report to an office building in Crystal City. When we first arrived at our temporary space in recently vacated offices it had been stripped to the bare concrete floor, walls between rooms were sparse and showed signs that it was expected they would be replaced. Furniture was an odd assortment of old metal desks and various chairs. We didn’t have computers or access to internet so couldn’t really accomplish work tasks like database searches or looking for material in the library catalog. We moved several times to different locations in those office buildings as better space was available. Equipment improved and it felt less like being a refugee.
We could not access the library collection in the Pentagon or any personal belongings for 2 months. That part of the building was considered a crime scene and no one was allowed in. It also took time for an assessment of the building to determine if it was structurally safe. There were fires in the roof area that had to be fought for days and more water was used.
The PL Director was only able to go into the Library after a few weeks to assess what damage was done. By that point there was water and mold from the water used to fight the fires.
9. How were they able to save the materials in the library? What was saved? Did you have a role in that?
Most of the Library materials were saved due to the efforts of the PL Director. She made the case for hiring a firm that specializes in remediation after fires or flooding. They brought in fans and dehumidifiers to reduce the dampness and stop further mold growth. I didn’t have any specific role in the efforts. The PL staff were doing whatever tasks the Director assigned them. I worked off site at the National Defense University Library for a short while because they offered office space and their computer access until we had that in the Crystal City offices.
10. How long did it take for you to feel ‘normal’? When were you first allowed back in the library?
The Pentagon Library never felt normal to me again. The Library never reopened in the old space in wedge 2 or in the space that was designated in Wedge 1 before 9/11. I left the Pentagon Library for another job in January 2002. Books were moved into space in the Crystal City office building as the PL Director wrangled to get space anywhere in the Pentagon to provide service and let our community know we were still able to assist with their information needs.
I recall that it was about 2 months before people were allowed back to get their purses, car keys, house keys, cell phones and important papers. It was a hard hat area, no electricity for lights and instructions to not spend any more time than necessary getting only the most important items. Later we were allowed to clear out our desks.
11. Is there anything you would like to share with us about the experience?
I have led a very fortunate life. From growing up in a loving middle-class family in rural central Pennsylvania, to having a rewarding career doing work I really enjoyed, to good health and good luck in more ways than I can count, I have benefited from circumstances beyond my control. I can’t claim to deserve the luck that allowed me to walk out of the Pentagon and have a total stranger offer me a ride home. I think of the people who lost their lives, had injuries and a traumatic exit (like my carpool partner Ann), or the horrible journeys that some of my coworkers had getting home. I have no words to express my gratitude for a million things that could have gone wrong that didn’t for me on that memorable day. My hope is that I can return the favor of the woman who went out of her way to assist strangers.
One way to assist strangers is to remind people to keep their Metro card (your local transit pass) and some form of money with their government badge. In case you must evacuate quickly you will have means to get home. If your workplace allows you to keep your phone at your desk or on your person, you may be able to keep your pass and money in your phone case. Having a plan on how to get home or to some agreed upon meeting place really pays off in an emergency. I doubt that anyone in Washington, DC expected to have to evacuate their workplace due to an earthquake when one struck in 2011. Fires, shootings, and other extreme events can and do happen. Please give some thought to how you could get home if something awful happens or how you would let your family/friends know where you are or where you would go if you can’t contact them by phone or email. Ask your supervisor if you don’t know the evacuation and meet up plan for your workplace.
This year marks the 20th anniversary of the September 11, 2001 terrorist attacks on the United States. As the nation’s record keeper, the National Archives holds many documents and photographs related to the events of September 11.
9/11 Commission Records The National Commission on Terrorist Attacks Upon the United States, known as the 9/11 Commission, was an independent, bipartisan commission created by Congress. The Commission’s mandate was to provide a “full and complete accounting” of the attacks of September 11, 2001 and to provide recommendations as to how to prevent such attacks in the future. When the 9/11 Commission closed on August 21, 2004, it transferred legal custody of its records to the National Archives. The Commission encouraged the release of its records to the fullest extent possible in January 2009. A large percentage of the Commission’s records are national security classified files. The National Archives maintains a list of documents released since the records were opened in 2009.
9/11 Federal Aviation Administration (FAA) Records Following the September 11, 2001, terrorist attacks, the Federal Aviation Administration (FAA) (Record Group 237) compiled records from its staff and aviation facilities to support internal and external investigations of the events. The records consist of 126 cubic feet of textual, audio, and electronic files relating to the actual terrorist attacks, the FAA’s involvement in the monitoring of United Airlines Flights 175 and 93 and American Airlines Flights 11 and 77, and the Federal Government’s subsequent actions in the aftermath of the attacks. Learn more about the 9/11 Federal Aviation Administration (FAA) Records at the National Archives and view the Finding Aid. View the processed FAA records in the National Archives Catalog.
9/11 Photograph Collection In the days following the September 11 terrorist attacks, White House photographers took over 50,000 photographs capturing the horror and heroism, the courage and compassion surrounding the attacks.
9/11 Fireman’s Son Sees Dad on National Archives Instagram On the 18th anniversary of the 9/11 tragedy, the National Archives shared a Catalog image from President George W. Bush’s visit to Ground Zero on September 14, 2001.
The son of a 9/11 fireman saw the photo on the National Archives Instagram account and asked: “Hello, I just came across this picture that you posted and the firefighter in the middle is my dad. Is there any way you can send me the original photo?” Learn more about this remarkable story and connection on National Archives News.
Upcoming Programs and Resources The National Archives and the National Archives Foundation will commemorate the 20th anniversary of 9/11 with a series of virtual programs accessible live to viewers across the country. Learn more about the live programming, as well as featured documents and educational resources on the National Archives Foundation website.
Since 1987, Library Card Sign-up Month has been held each September to mark the beginning of the school year. During the month, the American Library Association and libraries unite in a national effort to ensure every child signs-up for their own library card.
I have had a library card since I can remember. My first volunteer job was shelving books at my local public library. My current volunteer job is cataloging books and writing bibliographies for the USS Midway (CV-41) Research Library.
I have a library card for my local regional library system. I check books out there regularly. Today on the local news I learned some more things I can do with that library card:
Book Lovers Day is celebrated on August 9 every year. This is an unofficial holiday observed to encourage bibliophiles to celebrate reading and literature. People are advised to put away their smartphones and every possible technological distraction and pick up a book to read.
Can you think of a better way “to celebrate than by diving into a book that’s set in a library or bookstore. From inspiring novels about the power of reading to stories of unique bookshops around the world, these titles will appeal to anyone who’s ever gotten lost in a good book. Read on to see what you should pick up next.”
“When I got library card, that was when my life began.” ― Rita Mae Brown
Do you recall the first time you stepped into a library? I do. I felt like I had entered Nirvana. All those books, and I could borrow them for free! I would pick out a stack of books to take home to the farm, read them and the next time we came to town, return them and bring home another stack.
When I first became the Ft Myer Librarian in the mid-1980s, I met many of my predecessors at various Special Library Association meetings in the DC area. They told me about life in the olden days when a library technician in a Special Services uniform would drive a bookmobile out to various Nike missile sites in the DC area. One such employee had begun her life as a Donut Dolly during WWII.
In the wake of the initial Normandy landings on D-Day, a strange vehicle hit the beaches: converted London buses driven by three female volunteers from the Red Cross. Their mission was to bring a taste of home to the soldiers fighting World War II. Their weapon of choice was the doughnut.
While their early food truck might have been a new contraption — 100 GMC trucks dubbed “Clubmobiles” were created for the D-Day invasion — the baked goods they were bringing to Hitler’s Fortress Europe was not. This was their second world war, too.
By the time the United States entered the Vietnam War in force, the female volunteers of the Supplemental Recreational Activities Overseas were there, too, and their old nickname came with them. GIs in Vietnam also knew them as the “Doughnut Dollies.”
They weren’t limited to clubs, mess halls or hospitals. The Doughnut Dollies of Vietnam could be found on Hueys or alongside tanks headed into the bush. They were also there when some units came back with fewer men than had left.
Many of you have become familiar with Midway Maddy through the interviews that I had done with Maddy and Nan over the years. Earlier this month, many of you offered your condolences to Nan when I posted about Maddy’s untimely death. If any of you are interested, her Midway shipmates have started a Go-Fund-Me page to help Nan get a new emotional support animal.